by Jussi Aromäki on Apr 06, 2011
How should you behave as “a good customer” for your suppliers? That’s probably a question we usually forget to ask ourselves.
Let’s assume you have found a good and right size supplier for your company’s needs. Everything looks fine so far. One day you understand that co-operation with this supplier is not working (once again) and you start to accuse the supplier. That’s the point you’d better keep in mind the fact that there is two sides of the coin.
To deal with these situations I have written down a few thoughts that have helped keeping the “good customer” reputation on. Hopefully you can find some tips to benefit also in your work. But before you continue reading please try to adapt to the mindset that the supplier is on your side and not an enemy.
Strategic and tactic level communication
By Jussi Aromäki
by Menno Huijben on Jan 24, 2011
As a CIO you have to respond to these “ICT decisions”. Taking these decisions for face value and starting up the new ERP system acquisition project, or putting the extranet request in your already overloaded project portfolio with the classification “high priority” will not necessarily bring value.
To make the right decision is difficult. When you think about it, even the implementation of a decision (i.e. an ICT project) is in practice an accumulation of many smaller decisions to keep the implementation project’s scope, schedule and budget.
So, improving the decision making process in an organization is essential. Good ICT related decision making saves costs and increases return on the ICT assets.
by Menno Huijben on Dec 06, 2010
Evaluation activities come to a conclusion when you issue the formal Request for Proposal (RFP) to the most promising providers. This RFP is a first step to nail scope, time, and commercial issues and prepare for the final selection and contract negotiation.
by Juha Huovinen on Nov 15, 2010
ICT Management can be divided into four categories according to how business minded they are. It is essential to have capabilities and expectations in balance.
RECOGNIZE YOUR CATEGORY
Category I: Knowledge Area
Information and Communications technology (ICT) requires specific skills in certain knowledge areas and the individuals responsible have these tasks included in their job descriptions. In some cases the tasks are not even written into the job description; however the individuals that perform these ICT tasks can be recognized. ICT can be identified as it’s own department, the ICT department, and it may have a named leader (typically an ICT Manager). Taking benefit of ICT technologies may even be very advanced, assuming the individuals are knowledgeable, they are sufficiently guided and they receive feedback from the business on their work.
by Jukka Tiainen on Oct 12, 2010
The September issue of Foreign Affairs runs an article on cyber warfare and its implications to military strategies. The article contains the following tidbit of information.
On average, it takes the Pentagon 81 months to make a new computer system operational after it is first funded. Taking into the account the growth of computing power suggested by Moore's law, this means that by the time systems are delivered, they are already at least four generations behind the state of the art. By comparison, the iPhone was developed in 24 months. That is less time than it would take the Pentagon to prepare a budget and receive congressional approval for it.
by Matti Kinnunen on Oct 06, 2010
Let us consider a company, which has two ICT system development projects every year: a big one and a small one.
The big project costs 100 units to complete and completion takes one year. Maintenance of each of the resulting systems costs 30 units every year for 10 years.
The small project costs 50 units to complete and completion takes one year. Maintenance of each of the resulting systems costs 20 units every year for 5 years.
by Jari A Andersson on Aug 12, 2010
Efficiency in ICT Sourcing – Is It Possible?
In manufacturing, planning, fine-tuning and maintaining the throughput of the assembly line is of core importance. In the assembly itself the workflow may consist of automated or manual processes or both; the main thing is that the profitability of the assembly process as a whole can be maximized.